Returns & Exchanges

Thank you for shopping with Mytheresa. We hope that you’re pleased with your order. If for any reason you’re not fully satisfied, you can return your purchase within 30 days of receipt.

For returns, please follow the instructions for returning with the same carrier that shipped your order. For exchanges, please see the information below.

Returns with DHL

Step 1

For returns or exchanges, please visit our dedicated returns portal at returns.mytheresa.com. Simply log in using your Mytheresa account credentials to initiate the process.

Step 1

For returns or exchanges, please visit our dedicated returns portal at returns.mytheresa.com. Simply log in using your Mytheresa account credentials to initiate the process.

Step 1

For returns or exchanges, please visit our dedicated returns portal at returns.mytheresa.com. Simply log in using your Mytheresa account credentials to initiate the process.

Step 1

For returns or exchanges, please visit our dedicated returns portal at returns.mytheresa.com. Simply log in using your Mytheresa account credentials to initiate the process.

Support climate action

Climate change is one of the defining challenges of our time and the fashion industry has a significant impact on it. We are fully committed to improving our impact on the planet and mitigating climate change, particularly in relation to greenhouse gas emissions, waste and packaging.

Shipping methods

Since July 2021 and together with ClimatePartner, we have been calculating our corporate carbon footprint, meaning the greenhouse gas emissions generated by our company.

We generate direct emissions in our operations (scope 1) through the consumption of natural gas for heating in our buildings and the usage of cooling refrigerants for air conditioning in our locations.

We generate indirect emissions in our operations (scope 2) through our consumption of purchased electricity and natural gas.

Indirect emissions in our upstream and downstream activities (scope 3) relate to the use of energy, the purchase of our packaging and the transportation of it, the waste generated in our operations, our business travels, the commute of our teams and the storage of our data in external datacenters. In this category, we also include emissions generated by the shipment of our customers’ orders and potential returns of orders.

Emissions of shipping & returns

Financing climate action

Waste

Since July 2021 and together with ClimatePartner, we have been calculating our corporate carbon footprint, meaning the greenhouse gas emissions generated by our company.

We generate indirect emissions in our operations (scope 2) through our consumption of purchased electricity and natural gas.